Choose from 100s of Prints & Personalise Your Own.

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Frequently Asked Questions

How long is delivery?

Our delivery turnaround is currently around 7-10 working days. All items are posted with Royal Mail. Due to the ongoing pandemic, there can be significant postal delays in some areas.

How do I contact you regarding any issues, queries or enquiries?

You can reach us via our contact us page and we will get back to you within 2 working days.

Do you accept returns?

Due to the personalised nature of our products, we do not accept returns unless an item is faulty, damaged or printed incorrectly

Should this be the case, a replacement print will be sent out to you. Refunds will not be offered.

Please visit our contact us page should there be any issue with your product.

I forgot my password, how do I reset it?

When you visit the My Account Area you'll be prompted with a login form, if you've forgotten your password you can simply click 'forgot password' and follow the easy steps to set a new one. 

What payment options do you support?

We support a wide range of payment options from PayPal Pro to Apple Pay, Visa & Mastercard.

What material are the designs printed onto?

All of our items are printed onto high quality glossy photo paper for a professional finish.

What is the difference between the two print sizes?

A4 size is 21x30cm
A3 size is effectively double this size and is 30x40cm (16x12” frames are not suitable)

We recommend our a4 size for standing on tables, shelves etc. Although this size can also be wall hung.
A3 size is more suited to wall hanging.

(Please note: A3 size frames can vary significantly depending on the manufacturer. We tend to print our a3 size prints with a slight white border across the bottom should you need to trim this without losing any of the design)

What frames do you recommend?

The frames that we feel work best in terms of sizing, choice and quality are those from IKEA.

My images won't upload to customise a print, why?

Any images that you wish to upload to customise a print must be under 3mb (megabytes) in size and be in a JPG or PNG format. 

If you have any issues please get in contact with us and we'll be able to sort the issue out. 

How can I request a custom design?

Please feel free to send any requests over to us via our Contact Us page and we will get back to you.

Should I edit my photos before uploading?

We don't recommend that you edit your photos to apply filters or effects as it may cause displaying issues when printing. We would apply the necessary filters to your images if it's required for that product. You're more than welcome to get in contact with us for special requests or custom designs.
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